💻 Salesforce - Associate Technical Support Engineer
Location: Hyderabad / Bangalore, India
Type: Full-time / Regular Employee
Job ID: JR224567
Expected Salary: Competitive
Posting Date: 20 July 2024
Job Description
As an Associate Technical Support Engineer at Salesforce, you will provide technical support to customers, troubleshoot complex issues, and ensure a high level of customer satisfaction. You will work closely with product, engineering, and customer success teams to resolve cases efficiently and maintain detailed documentation of solutions.
The role requires strong problem-solving skills, excellent communication, and the ability to thrive in a collaborative global environment. You will be expected to learn Salesforce technologies, maintain product expertise, and provide timely solutions that align with customer needs.
Roles & Responsibilities
- Provide front-line technical support to Salesforce customers.
- Troubleshoot application and platform issues with precision.
- Collaborate with internal teams to escalate and resolve cases.
- Document solutions and maintain a comprehensive knowledge base.
- Ensure timely resolution while maintaining high customer satisfaction.
- Continuously enhance product knowledge and technical skills.
Basic Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related technical discipline.
- 0 to 2 years of experience in technical support or software troubleshooting.
- Familiarity with CRM systems and cloud technologies.
- Strong communication and analytical skills.
- Ability to work flexible shifts, including evenings and weekends if required.
Preferred Skills
- Experience with Salesforce platform.
- Understanding of APIs, integration, and cloud security concepts.
- Customer-first mindset with strong empathy and patience.
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